DC Ops Technician III - FedRAMP Clearance

Rackspace US, Inc.; Richardson (TX); On-site; USD 30,000 - 47,000; Full time

Job summary

Rackspace Technology is seeking a Data Center Operations Technician responsible for all IT Infrastructure within the data center environment, ensuring customer server environments are secure, operational and maintain 99.999% uptime. Location: Richardson, TX—onsite, with 4/10 or 5/8 hour shifts starting around 9 or 10 AM CST.

You will monitor tickets, perform hardware and OS tasks across Windows, Linux, and VMware, install network gear, manage storage and cabling, and support customer maintenance

Qualifications

• US Citizen - FedRAMP Certification required.
• High School Diploma or equivalent.
• 2 years’ experience in a data center environment.
• Able to build, repair or upgrade hardware components.
• Strong understanding of storage RAID configurations and requirements.
• Must work onsite in Richardson, TX.
• Must be able to lift 50 lbs overhead.

Responsibilities

• Monitor and prioritize an internal ticketing system to provide customer support.
• Provide basic OS storage troubleshooting, storage upgrades, hardware troubleshooting and RAID configuration changes.
• Hardware support and upgrades for servers (Windows Server, RHEL, Ubuntu Linux, VMware ESX).
• Simple OS administration (IP setup, PXE installs, firmware updates, basic troubleshooting).
• Install/remove fiber or copper cabling and perform Layer 1 network testing and connectivity checks.
• Install network device hardware (switches, firewalls, load-balancers, security appliances).
• Install storage device hardware (DAS and NAS).
• Complete customer maintenance requests including hardware modification, OS installation, mounting in cabinets and cabling.

Skills

US Citizenship

FedRAMP Certification

RAID configurations

Windows/Linux/VMware knowledge

Richardson onsite

Education

High School Diploma or equivalent

Job description

Job Summary:

The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime. Work Location/Days/Hours: Richardson, TX Onsite Monday - Friday - 4/10 hour or 5/8 hour shift week 9 or 10 AM CST Start Time

Key Responsibilities:

• Responsible for monitoring and prioritizing an internal ticketing system to provide customer support.


• Provide basic operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting and Raid configuration changes.


• Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server.


• Simple operating systems administration can include, setting up OS network IP’s, fresh OS installs (using PXE), Firmware updates and basic OS troubleshooting.


• Installation or removal of fiber or copper cabling. Along with Layer 1 network skills, that will include testing, as well as connectivity issues with previously deployed copper or fiber cabling.


• Installation of network device hardware including switches, firewalls, load-balancers and security appliances.


• Installation of hardware on storage devices including DAS and NAS arrays.


• Complete customer maintenances requests that include hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs to be required.

Qualifications:

• Must be a US Citizen - Must obtain FedRAMP Certification.


• High School Diploma or equivalent is required.


• 2-years’ experience working in a data center environment.


• Able to build, repair or upgrade hardware components.


• Strong understanding of storage RAID configurations and requirements.


• Must work onsite in Richardson, TX.


• Must be able to lift 50 lbs overhead.

#LI-DB1 #LI-Onsite

About Rackspace Technology:

Rackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production. From edge to core to cloud, we operate the infrastructure, data layer, and software integration to deliver business outcomes with the predictable cost, reliability, security, and compliance that regulated and mission-critical environments demand.

We support customers in more than 120 countries with AI capabilities spanning private cloud, public cloud, applications, data and cyber resilience.

More on Rackspace Technology Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe.

We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Embrace Technology. Empower Customers. Deliver the Future.

Excellence: We're an accountable, disciplined, high-performing company with proven results.

Customer-driven: We're proactive, collaborative and committed to success for our customers.

Expertise: We're passionate learners, rooted in our customers’ business to provide unbiased solutions.

Agility: We're adopting new technologies and evolving services to meet customers where they are in their journey.

Compassion: We're one team, doing the right thing for our customers, communities and each other.

We're looking for team members who are ready to unleash their creativity, collaborate with talented coworkers and make a lasting impact in the IT field.

Could that be you?