On-Site Data Center Operations Technician I

QTS Realty Trust; Wilmer (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

Paid holidays

Paid time off

Tuition assistance

Job summary

QTS Realty Trust is seeking a Critical Operations Technician I to join a 24/7 data center team in Texas. The role focuses on installation, repair, and preventive maintenance of IT, electrical, and mechanical equipment on-site, with extensive customer interaction on the data center floor.

You will manage tickets, escalate issues to systems engineers, and support safe, compliant operations in a fast-paced environment. On-site hours are required, no remote work.

Qualifications

• Two or more years of technical training, military training, or workplace equivalency.
• Background in IT, electrical, and/or mechanical.
• Proficiency with MS Office Suite.

Responsibilities

• Leads, maintains, monitors, and performs preventive maintenance on mechanical and electrical equipment.
• Provides remote hands and eyes services for customers.
• Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment per documentation and procedures.
• Installs and repairs IT, mechanical, and electrical equipment and assists team with major repairs.
• Process work orders for preventive and corrective maintenance on critical infrastructure.
• Create and update tickets for alerts and customer requests.
• Operate and monitor critical system equipment to ensure safe operation.
• Respond to emergencies and customer requests; adhere to hazardous materials policies.

Skills

Technical training

IT knowledge

MS Office proficiency

Education

A+ Certification

Network+ Certification

BICSI Installer I Certification

Panduit Certification

Corning Certification

Tools

MS Office Suite

Job description

QTS Realty Trust is seeking a Critical Operations Technician I to join a 24/7 data center team in Texas. The role focuses on installation, repair, and preventive maintenance of IT, electrical, and mechanical equipment on-site, with extensive customer interaction on the data center floor.

You will manage tickets, escalate issues to systems engineers, and support safe, compliant operations in a fast-paced environment. On-site hours are required, no remote work.