Data Center Technician: On-Call Hardware & Network Pro

Amazon Web Services (AWS); Avondale (AZ); On-site; USD 34,000 - 48,000; Full time

Job summary

Amazon Web Services (AWS) is seeking a Data Center Technician to help maintain the uptime of our global cloud infrastructure. You will perform server rack installations, hardware repairs, diagnose network issues, and participate in on-call rotations to keep AWS services available.

You’ll collaborate with engineers, vendors, and contractors, document issues, and train new teammates. This physical role requires travel between data centers and may involve extended shifts to ensure 24/7 operations.

Qualifications

• Ability to travel to multiple data center locations as needed.
• Willingness to work shifts including nights and weekends.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to interview, train and onboard new team members

Skills

Troubleshooting

On-call support

Collaboration

Documentation

Interviewing/onboarding

Job description

Amazon Web Services (AWS) is seeking a Data Center Technician to help maintain the uptime of our global cloud infrastructure. You will perform server rack installations, hardware repairs, diagnose network issues, and participate in on-call rotations to keep AWS services available.

You’ll collaborate with engineers, vendors, and contractors, document issues, and train new teammates. This physical role requires travel between data centers and may involve extended shifts to ensure 24/7 operations.