24/7 On-Call Data Center Technician - Hardware & Networking

Amazon Web Services (AWS); Hermiston (OR); On-site; USD 41,000 - 74,000; Full time

Job summary

Amazon Web Services (AWS) seeks a Data Center Technician to maintain and repair hardware, diagnose network issues, and support 24/7 data center operations across multiple locations. You will join a diverse team of engineers and operations staff, participate in on‑call rotations, travel to active data center sites as needed, and contribute to documentation, training, and process improvements.

This role requires physical work, willingness to shift, and the ability to collaborate across teams to

Qualifications

• 18+ months of computer/server hardware troubleshooting or related IT experience.
• 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair).
• Bachelor's degree or equivalent in IT-related field.

Responsibilities

• Performing server rack installations, hardware break‑fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on‑call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to interview, train and onboard new team members

Skills

Troubleshooting

Networking

On‑call rotation

Documentation

Team collaboration

Education

Bachelor's degree in IT or related field

Tools

CompTIA

CCENT

Network+

Linux

Job description

Amazon Web Services (AWS) seeks a Data Center Technician to maintain and repair hardware, diagnose network issues, and support 24/7 data center operations across multiple locations. You will join a diverse team of engineers and operations staff, participate in on‑call rotations, travel to active data center sites as needed, and contribute to documentation, training, and process improvements.

This role requires physical work, willingness to shift, and the ability to collaborate across teams to