Data Center Technician: On-Call Hardware & Network Engineer

Amazon Web Services (AWS); Aberdeen (MD); On-site; USD 43,000 - 74,000; Full time

Job summary

Amazon Data Services, Inc. is seeking a Data Center Technician to support AWS data centers in the Maryland area. The role involves hardware diagnostics, on-call duties, and collaboration with engineers to ensure high availability of AWS services.

The position requires travel between data center locations, lifting up to 40 pounds, and working shifts that include days, nights, weekends, and holidays. A Bachelor’s degree in IT/CS or related field is required.

Qualifications

• 1+ years of computer networking experience.
• 1+ years of Linux operating systems experience.
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Can lift and rack equipment up to 40 pounds.
• Experience with computer hardware troubleshooting and repair.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services.
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Performing on-call duties and participating in scheduled maintenance and change management activities.
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues.
• Helping to interview, train and onboard new team members.

Education

Bachelor's degree in Information Technology, Computer Science, or a related field

Job description

Amazon Data Services, Inc. is seeking a Data Center Technician to support AWS data centers in the Maryland area. The role involves hardware diagnostics, on-call duties, and collaboration with engineers to ensure high availability of AWS services.

The position requires travel between data center locations, lifting up to 40 pounds, and working shifts that include days, nights, weekends, and holidays. A Bachelor’s degree in IT/CS or related field is required.