Cloud Data Center Technician — 24/7 On-Call & Hands-on Hardware

Amazon Inc.; Frederick (MD); On-site; USD 43,000 - 74,000; Full time

Benefits offered by this job

Relocation stipend

On-call rotation experience

Job summary

Amazon Data Services, Inc. in Frederick, MD is seeking a Data Center Technician to maintain hardware, diagnose network issues, and perform on-call rotations to ensure uptime of AWS infrastructure.

The role involves working in data centers, supporting 24/7 operations, and traveling between sites as needed. Ideal candidates have 18+ months in hardware troubleshooting and L1/L2 networking, with a willingness to work shifts including nights and weekends.

Qualifications

• 18+ months of computer/server hardware troubleshooting experience.
• 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair).
• Preferred: Bachelor's degree or equivalent in IT-related field.

Responsibilities

• Perform server rack installations and hardware break-fix across components.
• Troubleshoot network issues and respond to operational incidents affecting service availability.
• Participate in on-call rotation and scheduled maintenance activities.
• Contribute to documentation and process improvements based on issue analysis.
• Assist in interviewing, training and onboarding new team members.

Skills

Hardware troubleshooting

Networking (L1/L2)

Education

Bachelor's degree or equivalent

Job description

Amazon Data Services, Inc. in Frederick, MD is seeking a Data Center Technician to maintain hardware, diagnose network issues, and perform on-call rotations to ensure uptime of AWS infrastructure.

The role involves working in data centers, supporting 24/7 operations, and traveling between sites as needed. Ideal candidates have 18+ months in hardware troubleshooting and L1/L2 networking, with a willingness to work shifts including nights and weekends.