Data Center Tech Manager - Lead High-Performance Team

Ericsson; Akron (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Ericsson is seeking a data center-focused Delivery Manager in New Albany, Ohio to lead a high-performing team. You will recruit, onboard, and mentor technicians while aligning staffing with customer needs and project demands.

You will drive safety, quality, and operational discipline, managing ramp-up/ramp-down for large initiatives and fostering cross-functional collaboration with vendors and customers. This role emphasizes leadership and measurable, data-driven outcomes.

Qualifications

• 7+ years of experience in data center operations or IT infrastructure.
• 4+ years of direct people-management experience leading technical or operations teams.
• Proven ability to hire, coach, develop, motivate, and retain technical talent.
• Strong workforce planning, demand forecasting, resource allocation, and shift-management skills.
• Working knowledge of data center infrastructure, hardware lifecycle management, and technician operations.
• Experience leading incident response, escalations, root-cause analysis, and corrective actions.
• Strong commitment to safety, quality, compliance, and operational discipline.
• Data-driven approach to performance management, staffing decisions, and continuous improvement.
• Excellent communication and collaboration skills with customers, vendors, and cross-functional teams.
• High ownership, resilience, adaptability, attention to detail, and commitment to an inclusive team culture.

Responsibilities

• Build and inspire a high-performing technical team through trust, inclusion, accountability, safety, and continuous learning.
• Partner with Talent Acquisition to attract, assess, and hire exceptional data center technicians in a competitive talent market.
• Lead an effective technician onboarding experience through practical training, mentoring, and early-career support.
• Develop technical talent and future leaders through coaching, feedback, career planning, recognition, and growth opportunities.
• Own workforce planning by aligning staffing, skills, shifts, and coverage with customer and business needs.
• Manage technician ramp-up and ramp-down for large projects while adapting quickly to changing workforce and delivery requirements.
• Drive operational excellence across installation, maintenance, troubleshooting, hardware lifecycle management, inventory, and documentation.
• Champion safety, quality, compliance, and continuous improvement across all team activities and data center operations.
• Lead incident response and critical escalations through clear communication, root-cause analysis, and effective corrective actions.
• Build strong customer and cross-functional partnerships to deliver reliable and resilient data center operations.

Skills

Data Center Operations

People Management

Talent Acquisition

Workforce Planning

Shift Management

Incident Response

Safety & Compliance

Cross-functional Collaboration

Performance Management

Operational Excellence

Job description

Ericsson is seeking a data center-focused Delivery Manager in New Albany, Ohio to lead a high-performing team. You will recruit, onboard, and mentor technicians while aligning staffing with customer needs and project demands.

You will drive safety, quality, and operational discipline, managing ramp-up/ramp-down for large initiatives and fostering cross-functional collaboration with vendors and customers. This role emphasizes leadership and measurable, data-driven outcomes.