Data Center Tech Manager: Lead High-Impact Teams

Ericsson; Moraine (OH); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Stock Purchase Plan

Parental leave

Job summary

Ericsson in New Albany, Ohio is seeking a data center-focused Delivery Manager to build and lead a high-performing team of technicians. You will drive onboarding, coaching, workforce planning, and stakeholder collaboration to deliver reliable data center operations.

The role emphasizes safety, quality, and incident response, with a focus on hiring, developing talent, and managing large project ramp-ups and ramp-downs in a dynamic environment.

Qualifications

• 7+ years in data center operations or IT infrastructure.
• 4+ years of direct people-management experience.
• Proven ability to hire, coach, develop, motivate, and retain technical talent.
• Strong workforce planning and shift-management skills.
• Data-driven approach to performance management and staffing decisions.

Responsibilities

• Build and inspire a high-performing technical team through trust, inclusion, accountability, safety, and continuous learning.
• Partner with Talent Acquisition to attract, assess, and hire exceptional data center technicians in a competitive talent market.
• Lead an effective technician onboarding experience through practical training, mentoring, and early-career support.
• Develop technical talent and future leaders through coaching, feedback, career planning, recognition, and growth opportunities.
• Own workforce planning by aligning staffing, skills, shifts, and coverage with customer and business needs.
• Manage technician ramp-up and ramp-down for large projects while adapting quickly to changing workforce and delivery requirements.
• Drive operational excellence across installation, maintenance, troubleshooting, hardware lifecycle management, inventory, and documentation.
• Champion safety, quality, compliance, and continuous improvement across all team activities and data center operations.
• Lead incident response and critical escalations through clear communication, root-cause analysis, and effective corrective actions.
• Build strong customer and cross-functional partnerships to deliver reliable and resilient data center operations.

Skills

Data center operations

People management

Talent acquisition collaboration

Workforce planning

Incident response leadership

Safety & compliance

Communication

Cross-functional collaboration

Attention to detail

Job description

Ericsson in New Albany, Ohio is seeking a data center-focused Delivery Manager to build and lead a high-performing team of technicians. You will drive onboarding, coaching, workforce planning, and stakeholder collaboration to deliver reliable data center operations.

The role emphasizes safety, quality, and incident response, with a focus on hiring, developing talent, and managing large project ramp-ups and ramp-downs in a dynamic environment.