Data Center Technician I - 24/7 Hands-on Ops

Flexential Corp.; Norcross (GA); Sur place; USD 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

401(k)

HSA/FSA

Life Insurance

Disability Insurance

PTO

Résumé du poste

Flexential Corp. in Norcross, GA is hiring a Data Center Technician I to provide 24x7x365 physical and Level II technical support for customers and resources. The role requires familiarity with Facilities infrastructure, Windows OS, PC troubleshooting, and managing applications.

Candidate should remain calm and professional in customer and internal interactions. The position emphasizes strong customer relationships, prompt issue response, and adherence to Flexential cabling standards, with

Qualifications

• Strong verbal and written communication skills.
• Understanding of Windows and Microsoft operating systems.
• Must be a self-starter, reliable and dependable.
• Excellent verbal and written communications skills.
• Strong attention to detail, making and keeping commitments and meeting deadlines.

Responsabilités

• Establish and maintain strong customer relationships via prompt, professional responses to calls and emails.
• Monitor and troubleshoot technical issues and alarms with Flexential Infrastructure.
• Escalate to engineering staff as needed in a fast-paced data center environment.
• Perform physical security walkthroughs and manage sign-in/badging procedures for customers and visitors.

Connaissances

Windows OS

Communication skills

Reliability

Time management

Customer interaction

Formation

High school diploma or equivalent

Outils

ServiceNow

ERP

OpsDB

Description du poste

Flexential Corp. in Norcross, GA is hiring a Data Center Technician I to provide 24x7x365 physical and Level II technical support for customers and resources. The role requires familiarity with Facilities infrastructure, Windows OS, PC troubleshooting, and managing applications.

Candidate should remain calm and professional in customer and internal interactions. The position emphasizes strong customer relationships, prompt issue response, and adherence to Flexential cabling standards, with