Data Center Technician: 24/7 Hands-On IT Support

Flexential; Alpharetta (GA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Telehealth, Dental and Vision

401(k)

Health Savings Accounts (HSA) and FSA

Life and AD&D

Short Term and Long-Term disability

Flex Paid Time Off (PTO)

Leave of Absence

Employee Assistance Program

Wellness Program

Rewards and Recognition Program

Job summary

Flexential is hiring a Data Center Technician in the Atlanta area to provide 24x7x365 on-site support for customers and internal resources. You will troubleshoot issues, manage cabling per standards, and document tasks and timesheets to ensure continuity of operations.

The role requires strong communication, Windows OS knowledge, reliability, and adherence to safety and security procedures in a fast-paced data center environment. On-site presence is essential.

Qualifications

• Passion for providing great customer experience.
• Strong verbal and written communication skills.
• Understanding of Windows and Microsoft operating systems.
• Must be a self-starter, reliable and dependable.
• Excellent verbal and written communications skills.
• Strong attention to detail, making and keeping commitments and meeting deadlines.

Responsibilities

• Establish and maintain strong customer relationships by prioritizing satisfaction and professionalism; respond to customer phone calls and emails promptly and effectively.
• Monitor and troubleshoot technical issues and alarms with Flexential Infrastructure.
• Perform physical security walkthroughs, administration of security sign-in and badging procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards.
• Track and document time spent on tasks and support cases including customer installations, site expansions, outages, and remote hands activities.
• Ensure accurate entry of Cap Labor on timesheets and timely completion and submission of all timesheets.
• Accurately follow Flexential Cabling Standards.
• Execute standard operational tasks including auditing, documentation, and report completion under guidance from senior team members.
• Accurately follow instructions for hardware installations, maintenance requests, and ticket updates within ServiceNow and other systems.
• Always maintain data center cleanliness and organization, including inventory of tools and equipment, and support shipping/receiving processes.
• Work a common hardware upgrade/replacement request.
• Identify information given during more complex requests as outlined by the remote hands product.

Skills

Customer service

Communication skills

Windows OS

Reliability

Attention to detail

Time management

Ability to learn quickly

Team collaboration

Transportation

Education

High school diploma or equivalent

Tools

ServiceNow

Job description

Flexential is hiring a Data Center Technician in the Atlanta area to provide 24x7x365 on-site support for customers and internal resources. You will troubleshoot issues, manage cabling per standards, and document tasks and timesheets to ensure continuity of operations.

The role requires strong communication, Windows OS knowledge, reliability, and adherence to safety and security procedures in a fast-paced data center environment. On-site presence is essential.