Data Center Technician I — 24/7 Hands-On IT Support

Flexential Corp.; Atlanta (GA); Presencial; USD 26.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Telehealth, Dental and Vision

401(k)

Health Savings Accounts (HSA) and FSA

Life and AD&D

Disability insurance

Flex PTO

Descripción de la vacante

Flexential is hiring a Data Center Technician I to deliver physical and Level II technical support in a 24x7 data center environment. You will engage with customers professionally, troubleshoot infrastructure issues, and follow security protocols while maintaining accurate ticketing in ServiceNow.

This role requires strong communication, reliability, and the ability to work varied shifts. You will assist with cabling, hardware installations, and basic maintenance under guidance from senior team

Formación

• Must have strong customer experience orientation.
• Good written and verbal communication skills.
• Able to learn quickly and apply new knowledge and skills.

Responsabilidades

• Establish and maintain strong customer relationships with professionalism; respond to calls and emails promptly.
• Monitor and troubleshoot technical issues and alarms with Flexential Infrastructure.
• Follow ERP and escalate to engineering staff when needed.
• Perform security sign-in and badging procedures for all customers and visitors.
• Document time spent on tasks and support cases including installations and outages.
• Follow Flexential Cabling Standards and update tickets in ServiceNow.

Conocimientos

Windows operating systems

PC troubleshooting

Customer service

Verbal and written communication

Time management

Reliability

Cross-team collaboration

Educación

High school diploma or equivalent

Herramientas

ServiceNow

OpsDB

Descripción del empleo

Flexential is hiring a Data Center Technician I to deliver physical and Level II technical support in a 24x7 data center environment. You will engage with customers professionally, troubleshoot infrastructure issues, and follow security protocols while maintaining accurate ticketing in ServiceNow.

This role requires strong communication, reliability, and the ability to work varied shifts. You will assist with cabling, hardware installations, and basic maintenance under guidance from senior team