Data Center Technician — 24/7 Ops, Travel Ready

Amazon Inc.; Indiana; On-site; USD 39,000 - 67,000; Full time

Job summary

Amazon Data Services, Inc. is seeking a Data Center Technician to install, troubleshoot, and maintain data center hardware and network components.

The role includes on-call duties, cross-team collaboration, and a focus on rapid incident resolution to maintain service availability. It requires 1+ years of IT hardware experience, a flexible schedule including nights and weekends, and willingness to travel between data center locations.

Qualifications

• 1+ years of computer/server hardware troubleshooting or related IT experience.
• High school or equivalent diploma.
• Ability to work on a flexible schedule including days, nights, and/or weekends.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required.
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members

Skills

Server hardware troubleshooting

On-call readiness

Flexible schedule

Education

High school diploma

Associate's degree or technical certification

Military experience or equivalent

Tools

Ticketing system

Job description

Amazon Data Services, Inc. is seeking a Data Center Technician to install, troubleshoot, and maintain data center hardware and network components.

The role includes on-call duties, cross-team collaboration, and a focus on rapid incident resolution to maintain service availability. It requires 1+ years of IT hardware experience, a flexible schedule including nights and weekends, and willingness to travel between data center locations.