24/7 Data Center Technician | On-Call & Travel Ready

Amazon Inc.; Gilroy (CA); Hybrid; USD 44,000 - 77,000; Full time

Job summary

Amazon Data Services, Inc. is seeking a Data Center Technician to support AWS global infrastructure across multiple data centers in the United States.

The role focuses on server rack installations, hardware repairs, network troubleshooting, and on-call incidents to maintain continuous service availability. You will collaborate with engineers, software developers, vendors, and contractors, contribute to documentation, and participate in 24/7 shift rotations with travel as needed.

Qualifications

• 2+ years of computer hardware troubleshooting and repair experience.
• 1+ years of computer networking experience.
• High school or equivalent diploma.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members

Skills

Hardware troubleshooting

Networking

Education

High school diploma

Job description

Amazon Data Services, Inc. is seeking a Data Center Technician to support AWS global infrastructure across multiple data centers in the United States.

The role focuses on server rack installations, hardware repairs, network troubleshooting, and on-call incidents to maintain continuous service availability. You will collaborate with engineers, software developers, vendors, and contractors, contribute to documentation, and participate in 24/7 shift rotations with travel as needed.