Data Center Technician — 24/7 Ops & On-Call

Amazon Inc.; Frederick (MD); On-site; USD 39,000 - 68,000; Full time

Job summary

Amazon Data Services, Inc. seeks Data Center Technicians to support AWS data centers and ensure continuous availability of servers, storage, networking, power, and cooling equipment. The role involves 24/7 operations, primary responder responsibilities, and collaboration across software, hardware, and security teams.

Candidates should be able to travel regionally with a reliable vehicle and valid driver’s license, and work evenings, weekends, or nights as required to maintain service levels.

Qualifications

• 2+ years of computer hardware troubleshooting and repair experience.
• 1+ years of computer networking experience.
• High school or equivalent diploma.

Responsibilities

• Perform server rack installations, hardware break-fix on various components, troubleshoot network issues, and respond to operational incidents that impact service availability, escalating to senior technicians and management as needed/required.
• Serve as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Perform on-call duties and participate in scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on your analysis of operational issues.
• Help to train and onboard new team members.

Skills

Hardware troubleshooting

Networking experience

Driver's license

Education

High school diploma

Job description

Amazon Data Services, Inc. seeks Data Center Technicians to support AWS data centers and ensure continuous availability of servers, storage, networking, power, and cooling equipment. The role involves 24/7 operations, primary responder responsibilities, and collaboration across software, hardware, and security teams.

Candidates should be able to travel regionally with a reliable vehicle and valid driver’s license, and work evenings, weekends, or nights as required to maintain service levels.