Data Center Technician - 24/7 On-Call Travel

Amazon; Hayward (CA); On-site; USD 44,000 - 77,000; Full time

Job summary

Amazon Data Services, Inc. is seeking a Data Center Technician to install and troubleshoot server hardware, manage rack deployments, and respond to incidents to keep data centers running 24/7. The role requires travel between data centers and willingness to work nights, weekends, and holidays.

You will collaborate with engineers, vendors, and contractors, contribute to documentation, and train new team members to maintain high service availability across AWS infrastructure.

Qualifications

• 1+ years of computer/server hardware troubleshooting or related IT experience.
• Work a flexible schedule including weekends, nights, and holidays.
• High school or equivalent diploma.
• Knowledge of network design, protocols and Layer 1/2 troubleshooting.
• Associate's degree in a relevant field (e.g., Computer Science, Networking Engineering), or experience in a relevant field (e.g., Computer Science, Networking Engineering).
• Experience in a data center or other critical environment.
• Experience managing work and priorities through a ticketing system.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members

Skills

Troubleshooting hardware

Flexible schedule

Travel readiness

Education

High school diploma or equivalent

Associate's degree in CS/Networking

Job description

Amazon Data Services, Inc. is seeking a Data Center Technician to install and troubleshoot server hardware, manage rack deployments, and respond to incidents to keep data centers running 24/7. The role requires travel between data centers and willingness to work nights, weekends, and holidays.

You will collaborate with engineers, vendors, and contractors, contribute to documentation, and train new team members to maintain high service availability across AWS infrastructure.