Cloud Data Center Technician — 24/7 On-Call & Field Ops

Amazon Web Services (AWS); Canton (MS); On-site; USD 37,000 - 66,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs and sign-on payments

Job summary

Amazon Data Services, Inc. is seeking a Data Center Technician to maintain AWS data centers, perform hardware installations and network repairs, and participate in on‑call rotations to ensure 24/7 service availability.

Candidates should have hardware and networking troubleshooting experience and be prepared for travel between data center sites. The role requires lifting, shift work, and the ability to work across multiple facilities, with opportunities for training and advancement in a rigorous

Qualifications

• 18+ months of computer/server hardware troubleshooting or related IT experience.
• 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair).

Responsibilities

• Performing server rack installations, hardware break‑fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services.
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Performing on‑call duties and participating in scheduled maintenance and change management activities.
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues.
• Helping to interview, train and onboard new team members.

Skills

Server hardware troubleshooting

Network troubleshooting

Education

Bachelor's degree

Job description

Amazon Data Services, Inc. is seeking a Data Center Technician to maintain AWS data centers, perform hardware installations and network repairs, and participate in on‑call rotations to ensure 24/7 service availability.

Candidates should have hardware and networking troubleshooting experience and be prepared for travel between data center sites. The role requires lifting, shift work, and the ability to work across multiple facilities, with opportunities for training and advancement in a rigorous