Data Center Technician — 24/7 On-Call Ops

Amazon Inc.; Manassas (VA); On-site; USD 37,000 - 66,000; Full time

Job summary

Amazon Web Services (AWS) is seeking Data Center Technicians in the United States to support our customers across multiple locations. The role requires reporting to a site location, with 24/7 operations and on-call rotation.

You will install equipment, troubleshoot hardware and network issues, create documentation, and collaborate across teams to ensure high availability. The position may involve evening, weekend, and night work, travel within the regional work area, and the need for a reliable

Qualifications

• 2+ years of computer hardware troubleshooting and repair experience.
• 1+ years of computer networking experience.
• High school or equivalent diploma

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members

Skills

Hardware troubleshooting

Networking

Education

High school diploma or equivalent

Job description

Amazon Web Services (AWS) is seeking Data Center Technicians in the United States to support our customers across multiple locations. The role requires reporting to a site location, with 24/7 operations and on-call rotation.

You will install equipment, troubleshoot hardware and network issues, create documentation, and collaborate across teams to ensure high availability. The position may involve evening, weekend, and night work, travel within the regional work area, and the need for a reliable