Data Center Technician — 24/7 Cloud Infra Ops

Amazon; Hermiston (OR); In loco; USD 77.146.000 - 140.515.000; Tempo pieno

Descrizione del lavoro

Amazon is seeking a Data Center Technician to join our AWS infrastructure team in Oregon. You will perform server rack installations, hardware break-fix, network troubleshooting, and respond to incidents to maintain 24/7 data center operations.

You will travel between data centers as needed, support on-call rotations, and contribute to documentation and process improvements while collaborating with engineers, vendors, and contractors.

Competenze

• High school or equivalent diploma.
• 4+?
• 1+ years of computer/server hardware troubleshooting or related IT experience.
• Ability to work flexible schedule including days, nights, and weekends.
• Associate's degree in a relevant field (preferred).
• Knowledge of network design, protocols and Layer 1/2 troubleshooting (preferred).
• Experience managing work and priorities through a ticketing system (preferred).
• Experience working in a Data Center environment (preferred).

Mansioni

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members

Conoscenze

Hardware troubleshooting

Server hardware

Flexible schedule

Formazione

High school diploma

Associate degree (preferred)

Strumenti

Ticketing system

Networking knowledge

Descrizione del lavoro

Amazon is seeking a Data Center Technician to join our AWS infrastructure team in Oregon. You will perform server rack installations, hardware break-fix, network troubleshooting, and respond to incidents to maintain 24/7 data center operations.

You will travel between data centers as needed, support on-call rotations, and contribute to documentation and process improvements while collaborating with engineers, vendors, and contractors.