Data Center Technician - 24/7 Cloud Infra

Amazon Web Services (AWS); Gilroy (CA); On-site; USD 44,000 - 77,000; Full time

Job summary

Amazon Web Services (AWS) seeks a Data Center Technician to safeguard critical cloud infrastructure across global data centers. You will install equipment, perform hardware repairs, troubleshoot network issues, and document processes in a 24/7 operation.

Travel within the regional work area is required while supporting multiple locations and shifts to ensure high availability. Ideal candidates have 1+ year in hardware troubleshooting, comfort with on-call duties, and the ability to work

Qualifications

• High school diploma or equivalent.
• 1+ years of computer/server hardware troubleshooting or related IT experience.
• Willingness to work a flexible schedule including weekends, nights, and holidays.
• Knowledge of network design, protocols and Layer 1/2 troubleshooting.
• Associate's degree in Computer Science, Networking Engineering, or related field.
• Experience in a data center or other critical environment.
• Experience managing work and priorities through a ticketing system.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members

Skills

Hardware troubleshooting

Server knowledge

Travel willingness

Education

High school diploma or equivalent

Associate's degree in a relevant field

Tools

Ticketing system

Job description

Amazon Web Services (AWS) seeks a Data Center Technician to safeguard critical cloud infrastructure across global data centers. You will install equipment, perform hardware repairs, troubleshoot network issues, and document processes in a 24/7 operation.

Travel within the regional work area is required while supporting multiple locations and shifts to ensure high availability. Ideal candidates have 1+ year in hardware troubleshooting, comfort with on-call duties, and the ability to work