AWS Data Center Technician - 24/7 Ops

Amazon; Boardman (OR); On-site; USD 37,195 - 66,124; Full time

Job summary

Amazon Data Services, Inc. is seeking a Data Center Technician to join our AWS infrastructure team in Boardman, OR.

You will perform server rack installations, hardware repair, and network troubleshooting within a 24/7 data-center environment, escalating issues and coordinating with engineers, vendors, and contractors to maintain uninterrupted service. The role requires travel to data-center sites, on-call duties, and involvement in change management, documentation, and onboarding of new staff.

Qualifications

• High school or equivalent diploma.
• 1+ years of computer/server hardware troubleshooting or related IT experience.
• Ability to work on a flexible schedule including days, nights, and/or weekends.
• Experience managing work and priorities through a ticketing system.
• Experience working in a data-center environment.
• An associate’s degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.).
• Understanding of network design, protocols, and layer 1/2 troubleshooting.

Responsibilities

• Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, and respond to operational incidents that impact service availability, escalating to senior technicians and management as needed or required.
• Serve as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Perform on‑call duties and participate in scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on your analysis of operational issues.
• Help train and onboard new team members.

Skills

Server hardware troubleshooting

Flexible schedule

Education

High school diploma

Associate degree or technical certification

Tools

Ticketing system

Job description

Amazon Data Services, Inc. is seeking a Data Center Technician to join our AWS infrastructure team in Boardman, OR.

You will perform server rack installations, hardware repair, and network troubleshooting within a 24/7 data-center environment, escalating issues and coordinating with engineers, vendors, and contractors to maintain uninterrupted service. The role requires travel to data-center sites, on-call duties, and involvement in change management, documentation, and onboarding of new staff.