Data Center Technician — 24/7 Cloud Infra Support

Amazon; Avondale (AZ); On-site; USD 34,440 - 52,348; Full time

Job summary

Amazon Data Services, Inc. (AWS) is seeking a Data Center Technician to maintain the heartbeat of our global cloud infrastructure and ensure continuous access to the technology powering millions of businesses worldwide.

You will perform server rack installations, hardware break-fix, and network troubleshooting, while collaborating with engineers, vendors and contractors across multiple data centers. The role includes on-call duties, travel between sites, and opportunities to contribute to

Qualifications

• High school diploma or equivalent.
• 1+ year of computer/server hardware troubleshooting or related IT experience.
• Ability to work a flexible schedule including days, nights, and/or weekends.
• Experience managing work through a ticketing system.
• Experience working in a Data Center environment.
• Associate’s degree, technical certification, or equivalent professional or military experience.
• Understanding of network design, protocols, and Layer 1/2 troubleshooting.

Responsibilities

• Perform server rack installations, hardware break-fix, and network troubleshooting.
• Respond to operational incidents and escalate as needed.
• Act as primary contact for internal and external stakeholders including engineers, vendors, and contractors.
• Participate in on-call duties, scheduled maintenance, and change management activities.
• Collaborate with customer teams to take ownership of technical issues and drive resolution.
• Maintain SLAs through proactive detection and reporting.

Skills

Hardware troubleshooting

Server maintenance

Education

High school diploma or equivalent

Associate’s degree or technical certification

Job description

Amazon Data Services, Inc. (AWS) is seeking a Data Center Technician to maintain the heartbeat of our global cloud infrastructure and ensure continuous access to the technology powering millions of businesses worldwide.

You will perform server rack installations, hardware break-fix, and network troubleshooting, while collaborating with engineers, vendors and contractors across multiple data centers. The role includes on-call duties, travel between sites, and opportunities to contribute to