Data Center Ops Technician III – Onsite, Richardson

Rackspace Technology; Richardson (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Rackspace Technology in Richardson, TX seeks a Data Center Operations Technician responsible for IT infrastructure and customer configurations to ensure security, uptime and operations. The role focuses on monitoring, hardware upgrades, and OS/network support within a data center environment.

Ideal candidates will have data center experience, ability to lift 50 lbs, and willingness to work onsite. FedRAMP certification and US citizenship are required by the program.

Qualifications

• U.S. citizenship required; FedRAMP certification required/obtainable.
• High School Diploma or equivalent.
• 2+ years in a data center environment.
• Ability to build, repair or upgrade hardware components.
• Strong understanding of storage RAID configurations.
• Must work onsite in Richardson, TX.
• Must be able to lift 50 lbs.

Responsibilities

• Monitor and prioritize an internal ticketing system for customer support.
• Provide basic OS storage troubleshooting and storage upgrades.
• Hardware support and upgrades for Windows Server, RHEL, Ubuntu, or VMware ESX.
• Do simple OS administration tasks: PXE installs, firmware updates, OS troubleshooting.
• Install/remove fiber or copper cabling; perform Layer 1 testing and connectivity checks.
• Install network device hardware: switches, firewalls, load balancers, security appliances.
• Install hardware on storage devices: DAS and NAS arrays.
• Complete customer maintenance requests including hardware changes, OS installs, cabinet mounting, cabling.

Skills

Data center operations

Customer support

Hardware troubleshooting

Onsite work

Lift 50 lbs

Education

High School Diploma or equivalent

Tools

Windows Server

Red Hat Enterprise Linux

Ubuntu Linux

VMware ESX

PXE

RAID configurations

Job description

Rackspace Technology in Richardson, TX seeks a Data Center Operations Technician responsible for IT infrastructure and customer configurations to ensure security, uptime and operations. The role focuses on monitoring, hardware upgrades, and OS/network support within a data center environment.

Ideal candidates will have data center experience, ability to lift 50 lbs, and willingness to work onsite. FedRAMP certification and US citizenship are required by the program.