DC Ops Technician III – FedRAMP Clearance

WebHosting; Richardson (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Rackspace Technology is seeking a Data Center Operations Technician to own IT infrastructure within the data center, ensuring customer environments are secure, operational and maintain 99.999% uptime. This on-site role requires hands-on hardware, OS, and network support across Windows, Linux, VMware and storage systems.

Responsibilities include monitoring tickets, performing OS installs, firmware updates, cabling, and deployment of network devices, racks, and storage hardware within cabinets to

Qualifications

• Experience with Windows Server, Linux (Red Hat/Ubuntu), and VMware ESXi environments.
• Strong hardware troubleshooting and RAID/storage knowledge.
• Familiarity with network basics and cabling (Layer 1).
• Ability to manage and prioritize internal ticketing systems.

Responsibilities

• Monitor and prioritize tickets to provide customer support.
• Perform OS installations, firmware updates, and storage hardware upgrades.
• Provide hardware support for servers and storage devices running Windows, Linux, and VMware.
• Assist with network device installations and cabling within data center cabinets.

Job description

On-site Full-time Not specified Operations

Job Description

Job Summary:

The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime.

Work Location/Days/Hours:

• Monday – Friday – 4/10 hour or 5/8 hour shift week
• 9 or 10 AM CST Start Time

Key Responsibilities:

• Responsible for monitoring and prioritizing an internal ticketing system to provide customer support.
• Provide basic operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting and Raid configuration changes.
• Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server.
• Simple operating systems administration can include, setting up OS network IP’s, fresh OS installs (using PXE), Firmware updates and basic OS troubleshooting.
• Installation or removal of fiber or copper cabling. Along with Layer 1 network skills, that will include testing, as well as connectivity issues with previously deployed copper or fiber cabling.
• Installation of network device hardware including switches, firewalls, load-balancers and security appliances.
• Installation of hardware on storage devices including DAS and NAS arrays.
• Complete customer maintenances requests that include hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs to be required.

#LI-DB1 #LI-Onsite

About Rackspace Technology

Rackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production. From edge to core to cloud, we operate the infrastructure, data layer, and software integration to deliver business outcomes with the predictable cost, reliability, security, and compliance that regulated and mission-critical environments demand. We support customers in more than 120 countries with AI capabilities spanning private cloud, public cloud, applications, data and cyber resilience.

More on Rackspace Technology

and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.