Remote Data Center Operations Specialist

WebHosting; Richardson (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Rackspace Technology is seeking an experienced Data Center Operations Technician to support and maintain complex data center infrastructure. The role involves hardware troubleshooting, OS administration, network and storage troubleshooting, and customer-facing support across multiple platforms.

You will coordinate onboarding for new DCOPS staff and ensure high standards of safety, security, and documentation.

Qualifications

• High school diploma or regional equivalent required.
• 7+ years of work experience as a Data Center Operations Technician.
• Must be able to lift 50 lbs overhead.

Responsibilities

• Provide customer support using custom monitoring software and internal ticketing system.
• Identify and troubleshoot hardware failures on x86 servers, including replacement of failed components.
• Troubleshoot OS storage issues including file system, disk management and RAID technologies.
• Support servers running Windows Server, RHEL, Ubuntu Linux, or VMware ESX Server.
• Perform complex OS administration including config files, permissions, login, and connectivity issues.
• Troubleshoot LAN connectivity and remote access using SSH, Terminal Services/Remote Desktop, or iLO/DRAC.
• Supervise and assist with troubleshooting, configuration, and replacement of network devices (routers, switches, firewalls, load balancers).
• Supervise and assist with storage devices (SAN, DAS, NAS) and cabling.
• Coordinate onboarding and training for new DCOPS personnel; maintain 5S and housekeeping practices.
• Communicate clearly in a professional manner; maintain knowledge of Rackspace toolsets for monitoring and support.

Skills

Analytical Skills

Cloud Computing

Cybersecurity

Database Management

ERP Software

Audit Skills

Low Voltage Cabling

Network Skills

Process Improvement

Project Management

Strategic Planning

Education

High School Diploma

Bachelor’s Degree preferred

Job description

Rackspace Technology is seeking an experienced Data Center Operations Technician to support and maintain complex data center infrastructure. The role involves hardware troubleshooting, OS administration, network and storage troubleshooting, and customer-facing support across multiple platforms.

You will coordinate onboarding for new DCOPS staff and ensure high standards of safety, security, and documentation.