DC Ops Technician III - FedRAMP Clearance

Rackspace Technology; Richardson (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Rackspace Technology in Richardson, TX seeks a Data Center Operations Technician responsible for IT infrastructure and customer configurations to ensure security, uptime and operations. The role focuses on monitoring, hardware upgrades, and OS/network support within a data center environment.

Ideal candidates will have data center experience, ability to lift 50 lbs, and willingness to work onsite. FedRAMP certification and US citizenship are required by the program.

Qualifications

• U.S. citizenship required; FedRAMP certification required/obtainable.
• High School Diploma or equivalent.
• 2+ years in a data center environment.
• Ability to build, repair or upgrade hardware components.
• Strong understanding of storage RAID configurations.
• Must work onsite in Richardson, TX.
• Must be able to lift 50 lbs.

Responsibilities

• Monitor and prioritize an internal ticketing system for customer support.
• Provide basic OS storage troubleshooting and storage upgrades.
• Hardware support and upgrades for Windows Server, RHEL, Ubuntu, or VMware ESX.
• Do simple OS administration tasks: PXE installs, firmware updates, OS troubleshooting.
• Install/remove fiber or copper cabling; perform Layer 1 testing and connectivity checks.
• Install network device hardware: switches, firewalls, load balancers, security appliances.
• Install hardware on storage devices: DAS and NAS arrays.
• Complete customer maintenance requests including hardware changes, OS installs, cabinet mounting, cabling.

Skills

Data center operations

Customer support

Hardware troubleshooting

Onsite work

Lift 50 lbs

Education

High School Diploma or equivalent

Tools

Windows Server

Red Hat Enterprise Linux

Ubuntu Linux

VMware ESX

PXE

RAID configurations

Job description

Job Summary:

The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime.

Work Location/Days/Hours:

• Richardson, TX Onsite
• Monday - Friday - 4/10 hour or 5/8 hour shift week
• 9 or 10 AM CST Start Time

Key Responsibilities:

• Responsible for monitoring and prioritizing an internal ticketing system to provide customer support.
• Provide basic operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting and Raid configuration changes.
• Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server.
• Simple operating systems administration can include, setting up OS network IP’s, fresh OS installs (using PXE), Firmware updates and basic OS troubleshooting.
• Installation or removal of fiber or copper cabling. Along with Layer 1 network skills, that will include testing, as well as connectivity issues with previously deployed copper or fiber cabling.
• Installation of network device hardware including switches, firewalls, load-balancers and security appliances.
• Installation of hardware on storage devices including DAS and NAS arrays.
• Complete customer maintenances requests that include hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs to be required.

Qualifications:

• Must be a US Citizen - Must obtain FedRAMP Certification.
• High School Diploma or equivalent is required.
• 2-years’ experience working in a data center environment.
• Able to build, repair or upgrade hardware components.
• Strong understanding of storage RAID configurations and requirements.
• Must work onsite in Richardson, TX.
• Must be able to lift 50 lbs. overhead.

#LI-DB1 #LI-Onsite

About Rackspace Technology

Rackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production. From edge to core to cloud, we operate the infrastructure, data layer, and software integration to deliver business outcomes with the predictable cost, reliability, security, and compliance that regulated and mission-critical environments demand. We support customers in more than 120 countries with AI capabilities spanning private cloud, public cloud, applications, data and cyber resilience.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe.

and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.