Data Center Operations Manager — Lead, On-Call & Optimization

Amazon; Berwick (Columbia County); On-site; USD 78,000 - 137,000; Full time

Benefits offered by this job

RSUs

Health insurance

Job summary

Amazon Data Services, Inc. in Berwick, PA is seeking a technology manager to lead a data center operations team responsible for global cloud infrastructure. You will mentor staff, sponsor projects, and drive technical solutions while overseeing hardware and network diagnostics and on‑call duties.

The role includes travel to multiple data center sites, developing career paths, and ensuring operational KPIs are met in a fast‑paced, safety‑conscious environment. Competitive benefits are provided.

Qualifications

• 4+ years IT experience or equivalent
• 2+ years people management experience
• 2+ years operations and on‑call support experience for data centers or production facilities

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage performance of a diverse team across locations
• Recruit and train data technicians to ensure staffing levels
• Ensure day‑to‑day data center operations including queue management and 24/7 shift arrangements
• Maintain on‑call schedule and lead major outages

Skills

People management

IT experience

On-call support

Education

Bachelor's degree in CS/Engineering/Math

Tools

System management tools

Client/server environments

Hardware troubleshooting

Job description

Amazon Data Services, Inc. in Berwick, PA is seeking a technology manager to lead a data center operations team responsible for global cloud infrastructure. You will mentor staff, sponsor projects, and drive technical solutions while overseeing hardware and network diagnostics and on‑call duties.

The role includes travel to multiple data center sites, developing career paths, and ensuring operational KPIs are met in a fast‑paced, safety‑conscious environment. Competitive benefits are provided.