Global Data Center Operations Manager – On-Call

Amazon Web Services (AWS); Haymarket (VA); On-site; USD 78,000 - 137,000; Full time

Job summary

Amazon Data Services, Inc. in Haymarket, VA is seeking an experienced Technology Manager to lead a team responsible for cloud infrastructure operations across global data centers.

You will mentor staff, sponsor projects, devise strategies, and oversee hardware/network diagnostics and repairs, with on-call rotation responsibilities. You will collaborate with software, hardware, and network engineers, supply chain, and security to uphold safety, security, and cost efficiency while delivering

Qualifications

• 4+ years IT experience or Bachelor's degree in computer science, engineering, mathematics or equivalent.
• 2+ years of people management, or 2+ years of management experience.
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations.
• Developing Career Paths for the employees and making updates in our internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics.
• Fast learn or act as the subject matter expert across all aspects in data center operations.
• Ensure all operational KPIs and metrics are being measured and met.
• Inspire and guide improvement in team process, technology innovation and automation.
• Manage Large Scale Events (outages) and act as the call leader.
• Manage and improve the workflows and through-put for data centers operations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.
• Maintain the on-call schedule coordinating absence and vacations.
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience.

Skills

IT experience

People management

Operations support

Education

Bachelor's degree in CS, engineering, math or related field

Tools

System management tools

Client/server environments

Job description

Amazon Data Services, Inc. in Haymarket, VA is seeking an experienced Technology Manager to lead a team responsible for cloud infrastructure operations across global data centers.

You will mentor staff, sponsor projects, devise strategies, and oversee hardware/network diagnostics and repairs, with on-call rotation responsibilities. You will collaborate with software, hardware, and network engineers, supply chain, and security to uphold safety, security, and cost efficiency while delivering