Data Center Field Technician – 24/7 On-Call

Amazon.com Inc.; Indiana; On-site; USD 43,000 - 75,000; Full time

Job summary

Amazon Data Services, Inc. is seeking a Data Center Technician to maintain and repair critical data center hardware and network components.

The role involves diagnosing server and network issues, performing hardware fixes, and supporting 24/7 operations across multiple facilities. You will participate in on-call rotations, travel to various data center sites, and collaborate with engineers, vendors, and internal teams to ensure high availability and robust infrastructure.

Qualifications

• 2+ years of computer/server hardware troubleshooting experience or IT experience.
• 2+ years of computer layer 1/2 networking experience.
• Work flexible schedule including weekends, nights, and holidays.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on‑call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members

Skills

Hardware troubleshooting

Networking (L1/L2)

Flexible schedule

Education

Bachelor's degree IT

Tools

Linux/Unix Administration

Job description

Amazon Data Services, Inc. is seeking a Data Center Technician to maintain and repair critical data center hardware and network components.

The role involves diagnosing server and network issues, performing hardware fixes, and supporting 24/7 operations across multiple facilities. You will participate in on-call rotations, travel to various data center sites, and collaborate with engineers, vendors, and internal teams to ensure high availability and robust infrastructure.