Cloud Data Center Technician - 24/7 On-Call & Travel

Amazon Web Services (AWS); Clifton (TX); On-site; USD 35,000 - 61,000; Full time

Job summary

Amazon Data Services, Inc. seeks a Data Center Technician to install, troubleshoot, and maintain server hardware in a 24/7 data center environment. You will handle rack installations, hardware repairs, and network issue resolution while coordinating with engineers and vendors.

This role requires on-call duties and travel within the regional area. You will document activities, participate in change management, and help onboard new team members as part of a collaborative, security-conscious team

Qualifications

• 1+ years of computer/server hardware troubleshooting or related IT experience.
• Work a flexible schedule including weekends, nights, and holidays.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members

Skills

Server hardware troubleshooting

Effective communication

Ticketing system

Education

High school diploma

Associate's degree in CS/Networking

Tools

Ticketing system

Job description

Amazon Data Services, Inc. seeks a Data Center Technician to install, troubleshoot, and maintain server hardware in a 24/7 data center environment. You will handle rack installations, hardware repairs, and network issue resolution while coordinating with engineers and vendors.

This role requires on-call duties and travel within the regional area. You will document activities, participate in change management, and help onboard new team members as part of a collaborative, security-conscious team