Data Center Field Service Ops Lead (Remote)

USTBC ABB Installation Products Inc.; United States; Remote; USD 130,000 - 190,000; Full time

Job summary

ABB is seeking a senior role to lead the Data Center Services Center of Excellence in the United States, reporting to the Director. The position oversees day-to-day service activities, surge team development, and cross‑functional collaboration to drive operational excellence and customer satisfaction.

The role emphasizes strategic development, resource planning, safety, and 50% travel readiness. Remote work within the US with preference for Western/Mountain time zones is noted.

Qualifications

• Bachelor's degree in Engineering or Business or commensurate experience.
• Knowledge of Data Center Start-up and Commissioning strategies, field service personnel development and the electrical industry within the Data Center market
• Must be able to interpret and work from engineering drawings and technical specifications.

Responsibilities

• Improves service availability, quality, and customer experience across all field service operations.
• Develops, implements, and reviews field service strategy aligned with global business objectives.
• Drives continuous improvement, first‑time‑right execution, and KPI‑based performance management.
• Oversees Surge Team operations, including onboarding, training, compliance, and validation of timesheets, expenses, and supplier invoices.

Skills

Leadership

Project management

Communication

Travel up to 50%

Customer-focused mindset

Education

Bachelor's degree in Engineering or Business

Tools

MS Project

Google Suite

SAP

BIM

Compass

CxAlloy

Procore

Job description

ABB is seeking a senior role to lead the Data Center Services Center of Excellence in the United States, reporting to the Director. The position oversees day-to-day service activities, surge team development, and cross‑functional collaboration to drive operational excellence and customer satisfaction.

The role emphasizes strategic development, resource planning, safety, and 50% travel readiness. Remote work within the US with preference for Western/Mountain time zones is noted.