Data Center Field Ops Lead — Center of Excellence (Remote)

ABB; Pennsylvania; À distance; USD 119 000 - 190 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) plan

Paid holidays

Résumé du poste

ABB, a global leader in electrification, is seeking a senior program leader for the Data Center Services Center of Excellence in the United States. You will oversee day-to-day service activities for the Center and a surge team, driving improvements, ensuring safety, and aligning operations with ABB's global objectives. Remote within the U.S.

with preferred sites in the West/Mountain time zones. You will coach Field Service Engineers/Technicians, manage resource planning, and collaborate across

Qualifications

• Bachelor's Degree in Engineering or Business or commensurate experience.
• Knowledge of Data Center Start-up and Commissioning strategies, field service personnel development and the electrical industry within the Data Center market.
• Knowledge of MS Project, Google suite (Sheets, Docs, Drive, Slides), SAP, and project issue resolution software (BIM, Compass, CxAlloy, Procore, etc.).

Responsabilités

• Improves service availability, quality, and customer experience across all field service operations.
• Develops, implements, and reviews field service strategy aligned with global business objectives.
• Ensures strong customer focus, urgency, and care in all service interactions to drive retention.
• Drives continuous improvement, firsttimeright execution, and KPI-based performance management.
• Identifies onsite opportunities to enhance customer operations and communicates them to account teams.
• Leads a culture of operational excellence, risk management, and effective end-to-end service delivery.
• Manages resource planning, workload balancing, and compliance with all HSE standards and ABB Way requirements.
• Oversees Surge Team operations, including onboarding, training, compliance, and validation of timesheets, expenses, and supplier invoices.
• Provides leadership, coaching, and development for Field Service Engineers/Technicians to ensure high-quality execution.
• Collaborates across ABB teams to assign personnel, resolve technical issues, support project execution, and drive continuous improvement.

Connaissances

Leadership

Customer focus

Team collaboration

Problem solving

Communication

Formation

Bachelor's degree in Engineering or Business

Outils

MS Project

SAP

Procore

G Suite

BIM

Description du poste

ABB, a global leader in electrification, is seeking a senior program leader for the Data Center Services Center of Excellence in the United States. You will oversee day-to-day service activities for the Center and a surge team, driving improvements, ensuring safety, and aligning operations with ABB's global objectives. Remote within the U.S.

with preferred sites in the West/Mountain time zones. You will coach Field Service Engineers/Technicians, manage resource planning, and collaborate across