Data Center Services CoE Lead — Field Operations (Remote)

ABB; South Carolina; Teletrabalho; USD 119 000 - 190 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health, Life & Disability benefits

401k with company contributions

Resumo da oferta

ABB in the United States seeks a leadersh ip role to run the Data Center Services Center of Excellence. You will oversee day-to-day field service operations and develop a surge team to support Data Center projects nationwide.

This remote role is open across the U.S., with preference for candidates in the Western/Mountain time zones, and emphasizes safety, customer outcomes, and cross-team collaboration.

Qualificações

• Bachelor's Degree in Engineering or Business or commensurate experience.
• Sound knowledge of Data Center Start-up and Commissioning strategies and field service personnel development.
• Knowledge of MS Project, Google Suite, SAP, and project issue resolution software.

Responsabilidades

• Improve service availability, quality, and customer experience across field service operations.
• Develop and review field service strategy aligned with global objectives.
• Ensure strong customer focus, urgency, and care in all service interactions.
• Drive continuous improvement and KPI-based performance.
• Identify onsite opportunities to enhance customer operations.
• Lead a culture of operational excellence and risk management.
• Manage resource planning, workload balancing, and compliance with HSE standards.
• Oversee Surge Team operations, onboarding, training, expenses, and invoices.
• Provide leadership and development for Field Service Engineers/Technicians.
• Collaborate across ABB teams to allocate personnel and support projects.

Conhecimentos

Data center operations

Leadership & coaching

Travel readiness

Cross-functional collaboration

Formação académica

Bachelor's Degree in Engineering or Business

Ferramentas

MS Project

Google Suite

SAP

Procore

Descrição da oferta de emprego

ABB in the United States seeks a leadersh ip role to run the Data Center Services Center of Excellence. You will oversee day-to-day field service operations and develop a surge team to support Data Center projects nationwide.

This remote role is open across the U.S., with preference for candidates in the Western/Mountain time zones, and emphasizes safety, customer outcomes, and cross-team collaboration.