Data Center Field Service Operations Lead – Remote

ABB; Indiana; Remoto; USD 119.000 - 190.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Life insurance

Short-term disability

Long-term disability

401k

Descrizione del lavoro

ABB is seeking a Data Center Services leader in the United States to run day-to-day activities for the Data Center Services Center of Excellence. You will oversee the surge team and ensure delivery meets customer expectations, with a remote-first work model within the U.S.

and preference for Western/Mountain time zones. Responsibilities include driving service strategy, resource planning, safety compliance, and cross-team collaboration to deliver end-to-end service excellence.

Competenze

• Bachelor’s degree in engineering or business.
• Knowledge of Data Center Start-up and Commissioning.
• Ability to interpret engineering drawings/technical specs.
• Willing to travel up to 50% of time.
• Must have US work authorization.

Mansioni

• Improves service availability, quality, and customer experience across field operations.
• Develops and reviews field service strategy aligned with global objectives.
• Drives continuous improvement and KPI-based performance management.
• Leads Surge Team onboarding, training, and timesheet validation.
• Collaborates with ABB teams to resolve issues and support project execution.

Conoscenze

Leadership

Team management

Strategic planning

Customer focus

Travel planning

Formazione

Bachelor’s Degree in Engineering or Business

Strumenti

MS Project

Google Suite

SAP

BIM

Compass

CxAlloy

Procore

Descrizione del lavoro

ABB is seeking a Data Center Services leader in the United States to run day-to-day activities for the Data Center Services Center of Excellence. You will oversee the surge team and ensure delivery meets customer expectations, with a remote-first work model within the U.S.

and preference for Western/Mountain time zones. Responsibilities include driving service strategy, resource planning, safety compliance, and cross-team collaboration to deliver end-to-end service excellence.