Remote Data Center CoE Operations Lead

ABB; Kansas; Remote; USD 119,000 - 190,000; Full time

Benefits offered by this job

Health benefits

Dental plan

Vision plan

Life insurance

Short-term disability

Pension/retirement plan

Paid holidays

Employee discounts

Job summary

ABB is seeking a senior leader to manage day-to-day Data Center Services operations in the United States. You will drive service delivery across the Center of Excellence, oversee surge teams, ensure safety, and align with global objectives.

The role is remote within the U.S., with preference for candidates in Western/Mountain time zones. You will mentor Field Service Engineers, coordinate with account teams, and foster continuous improvement while upholding ABB Way standards and HSE compliance.

Qualifications

• Bachelor's degree in Engineering or Business or commensurate experience.
• Knowledge of Data Center Start-up and Commissioning strategies.
• Ability to interpret engineering drawings and specifications.
• Willing to travel up to 50%.

Responsibilities

• Improves service availability, quality, and customer experience across all field service operations.
• Develops, implements, and reviews field service strategy aligned with global business objectives.
• Ensures strong customer focus, urgency, and care in all service interactions to drive retention.
• Drives continuous improvement, first-time-right execution, and KPI-based performance management.
• Oversees Surge Team operations, including onboarding, training, compliance, and validation of timesheets.

Skills

Leadership

Data Center Start-up

Project management

MS Project

SAP

Education

Bachelor's Degree in Engineering or Business

Tools

MS Project

SAP

Procore

BIM

Compass

CxAlloy

Job description

ABB is seeking a senior leader to manage day-to-day Data Center Services operations in the United States. You will drive service delivery across the Center of Excellence, oversee surge teams, ensure safety, and align with global objectives.

The role is remote within the U.S., with preference for candidates in Western/Mountain time zones. You will mentor Field Service Engineers, coordinate with account teams, and foster continuous improvement while upholding ABB Way standards and HSE compliance.