Data Center Engineer

Trilyon, Inc.; Santa Clara (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Trilyon Inc. is seeking a Systems Design Engineer to join our on-site Lab/Data Center team in Santa Clara. You will handle complex HW/SW issues, root-cause analysis, and hardware replacements, ensuring high availability of platforms with GPUs and HPC components.

The role requires strong debugging skills, Linux proficiency, and experience with JIRA ticketing. Travel to AMD labs may be required, and the shift is roughly 8am–5pm on weekdays.

Qualifications

• Experience debugging HW/SW issues in data center environments.
• Ability to diagnose GPU/firmware/OS problems.
• Strong written and verbal communication for ticketing and cross-team collaboration.

Responsibilities

• Manage tickets via JIRA from intake to resolution.
• Debug platforms and systems; perform root-cause analysis.
• Monitor lab and data-center for outages and issues.
• Collaborate with vendors, ODMs, OEMs; communicate updates clearly.
• Install/replace hardware; run and interpret automated scripts.

Skills

Data Center Systems

Technical troubleshooting

Strong communication

Ticketing (JIRA)

Linux

GPU/HW debugging

Tools

JIRA

dediprog

Oscilloscopes

BIOS debugging

Job description

Trilyon Inc. is a trusted partner to some of the world's leading organizations,including Fortune 500 companies, helping them solve complex business challenges through customized workforce and consulting solutions. With a strong presence across North America, LATAM, EMEA, and APAC.

Location: 2485 Augustine Dr, Santa Clara, CA 95054 // Cirrascale location (off of Wells Branch/Loop 1)

Contract Term: 12 Months (possibility of extension)

Position Overview

External Title: Systems Design Engineer

The Role:

• Data Center Platform Engineering Group (DPEG) is looking for on-site (mandatory) 1st shift Systems Design Engineer that can work complex issues/problems as they arise in the lab or Data Center. Person will be responsible for going through a ticketing system to check tickets that come in during the individuals working hours: debugging SW and HW problems root causing and fixing said issue. As well, person should be able to monitor the lab/data-center for any issues such as power outages, network outages, liquid cooling leaks, etc...
• Person should have the ability to physically install and replace hardware, debug FW and OS issues especially related to GPUs.
• Knowledge of Data Center systems that have CPU and GPUs – role requires individual to be technician and engineer.

Key Responsibilities:

• Work issues through a JIRA ticket
• Debug platforms/systems; work ticketing system to ensure priority items are getting attention
• Communicate clearly in tickets to explain the current state of an issue or systems
• Take direction from leaders based on priority needs of the business
• Work with partners, vendors, ODMs, OEMs on issues and ensure clear communication
• Drive continuous improvement within the organization
• Self driven expertise in debugging problems and root causing issues
• Ability to quickly understand and apply specific details to tickets
• Strong communication skills and ability to work well as part of a team
• Proven track record of working in a Data Center on complex systems
• Knowledge in JIRA, scripting, Debug methodologies (BMC, BIOS, GPU)
• Linux skills w/ ability to do run given automated scripts, look at logs, give updates
• Experience working and communicating with OEM partners and vendors
• Proficiency with all standard hardware lab equipment (dediprog, scopes, forklifts, lift tools)

Preferred Experience for Design Reliability Engineer:

• Strong analytical and problem-solving skills.
• Proven ability to lead teams and drive issues to resolution.
• Excellent verbal and written communication skills.

Detail:

• 1st shift roughly 8am-5pm
• Travel flexibility is required between AMD labs/facility.