System Debug Engineer

TPI Global Solutions; Austin (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

TPI Global Solutions is seeking a 3rd shift Systems Design Engineer in Austin, Texas. The role involves debugging software and hardware problems, monitoring data center issues, and working through a ticketing system while ensuring clear communication with partners and vendors.

Candidates should have experience in a Data Center environment and must be able to install and replace hardware effectively. The position requires strong analytical and problem-solving skills and proficiency in JIRA and Linux.

Qualifications

• Proven track record of working in a Data Center on complex systems.
• Ability to physically install and replace hardware.
• Experience working and communicating with OEM partners and vendors.

Responsibilities

• Work issues through a JIRA ticket.
• Debug platforms/systems; prioritize items in the ticketing system.
• Communicate clearly in tickets about current issues.

Skills

Debugging SW and HW problems

Monitoring lab/data-center issues

JIRA ticketing system

Strong communication skills

Linux skills

Tools

Debug methodologies (BMC, BIOS, GPU)

Standard hardware lab equipment

Job description

Duration: 12 months with possible extension

Position Overview

The Role

Data Center Platform Engineering Group (DPEG) is looking for on-site (mandatory) 3rd shift Systems Design Engineer that can work complex issues/problems as they arise in the lab or Data Center. Person will be responsible for going through a ticketing system to check tickets that come in during the individuals working hours: debugging SW and HW problems root causing and fixing said issue. As well, person should be able to monitor the lab/data-center for any issues such as power outages, network outages, liquid cooling leaks, etc... Person should have the ability to physically install and replace hardware, debug FW and OS issues especially related to GPUs. Knowledge of Data Center systems that have CPU and GPUs – role requires individual to be technician and engineer.

Key Responsibilities

• Work issues through a JIRA ticket
• Debug platforms/systems; work ticketing system to ensure priority items are getting attention
• Communicate clearly in tickets to explain the current state of an issue or systems
• Take direction from leaders based on priority needs of the business
• Work with partners, vendors, ODMs, OEMs on issues and ensure clear communication
• Drive continuous improvement within the organization
• Self driven expertise in debugging problems and root causing issues
• Ability to quickly understand and apply specific details to tickets
• Strong communication skills and ability to work well as part of a team
• Proven track record of working in a Data Center on complex systems
• Knowledge in JIRA, scripting, Debug methodologies (BMC, BIOS, GPU)
• Linux skills w/ ability to do run given automated scripts, look at logs, give updates
• Experience working and communicating with OEM partners and vendors
• Proficiency with all standard hardware lab equipment (dediprog, scopes, forklifts, lift tools)

Preferred Experience for Design Reliability Engineer

• Strong analytical and problem-solving skills.
• Proven ability to lead teams and drive issues to resolution.
• Excellent verbal and written communication skills.