Datacenter Systems Engineer # 26-27356

US Tech Solutions; Santa Clara (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

US Tech Solutions in Santa Clara, CA, is seeking a on-site 1st shift Systems Design Engineer to handle complex lab and data center issues. You will debug HW/SW, root cause problems, and address power, network, and cooling events, while physically installing hardware and validating GPU-related firmware and OS issues.

This role emphasizes strong communication, ticket-driven workflow (JIRA), and collaboration with OEMs and vendors to drive improvements and rapid resolutions.

Qualifications

• Strong debugging and root-cause analysis in HW/SW environments.
• Linux skills and the ability to run automated scripts and read logs.
• Proficient in scripting and communicating status through tickets.

Responsibilities

• Work issues through a JIRA ticketing system and prioritize items.
• Debug platforms/systems, root cause and fix complex issues.
• Communicate clearly in tickets and with partners/vendors.
• Collaborate with ODMs/OEMs to resolve hardware/software problems.
• Drive continuous improvement within the lab and data center.

Skills

Debugging

Linux

Scripting

GPU

Communication

Teamwork

Vendor coordination

Tools

JIRA

Firmware debugging

BIOS

Job description

Duration: - 12 Months contract

Job Description

• Data Center Platform Engineering Group (DPEG) is looking for on-site (mandatory) 1st shift Systems Design Engineer that can work complex issues/problems as they arise in the lab or Data Center.
• Person will be responsible for going through a ticketing system to check tickets that come in during the individuals working hours: debugging SW and HW problems root causing and fixing said issue.
• As well, person should be able to monitor the lab/data-center for any issues such as power outages, network outages, liquid cooling leaks, etc… Person should have the ability to physically install and replace hardware, debug FW and OS issues especially related to GPUs. Knowledge of Data Center systems that have CPU and GPUs - role requires individual to be technician and engineer.

Key Responsibilities

• Work issues through a JIRA ticket
• Debug platforms/systems; work ticketing system to ensure priority items are getting attention
• Communicate clearly in tickets to explain the current state of an issue or systems
• Take direction from leaders based on priority needs of the business
• Work with partners, vendors, ODMs, OEMs on issues and ensure clear communication
• Drive continuous improvement within the organization

Essential Attributes

• Self driven expertise in debugging problems and root causing issues
• Ability to quickly understand and apply specific details to tickets
• Strong communication skills and ability to work well as part of a team
• Proven track record of working in a Data Center on complex systems
• Knowledge in JIRA, scripting, Debug methodologies (BMC, BIOS, GPU)
• Linux skills w/ ability to do run given automated scripts, look at logs, give updates
• Experience working and communicating with OEM partners and vendors

Desirable Attributes

• System level debug methodologies
• Proficiency with all standard hardware lab equipment (dediprog, scopes, forklifts, lift tools)

Preferred Experience for Design Reliability Engineer

• Strong analytical and problem-solving skills.
• Proven ability to lead teams and drive issues to resolution.
• Excellent verbal and written communication skills.

About US Tech Solutions

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.