Systems Engineer (Data center/Jira ticketing system)

Sunrise Systems, Inc.; Austin (TX); On-site; USD 95,000 - 130,000; Full time

Job summary

Sunrise Systems, Inc. is looking for an on-site Systems Design Engineer to join the Data Center Platform Engineering Group (DPEG) in Austin. You will tackle complex hardware and software issues in the lab and data center, following JIRA tickets, performing debugging, and root-causing problems.

You will monitor lab operations, install/replace hardware, and debug firmware and OS issues related to GPUs. Some overtime and travel between labs are required, with strong communication to partners and

Qualifications

• Experience in data center environments with complex systems.
• Hands-on hardware and software fault diagnosis in lab/data center.
• Ability to communicate clearly in tickets and with partners.

Responsibilities

• Work issues through a JIRA ticket to resolution.
• Debug platforms/systems and elevate priority items.
• Explain current state of issues clearly in tickets.
• Take direction from leadership based on business priorities.
• Collaborate with vendors, ODMs, and OEMs to resolve issues.
• Drive continuous improvement within the organization.
• Possess self-driven expertise in debugging and root-cause analysis.
• Understand details and apply them to tickets quickly.
• Maintain strong communication and teamwork.
• Proven track record in Data Center environments.

Skills

Strong communication

Analytical problem solving

Lab troubleshooting

Tools

JIRA

Scripting

BIOS

GPU

Linux

Dediprog

Scopes

Forklifts

Lift tools

Job description

Candidate will work onsite at a Cirrascale location (off of Wells Branch/Loop 1).

Travel flexibility is required between labs/facility.

Will also require some overtime.

The Role

Data Center Platform Engineering Group (DPEG) is looking for on-site (mandatory) 1st shift Systems Design Engineer that can work complex issues/problems as they arise in the lab or Data Center. Person will be responsible for going through a ticketing system to check tickets that come in during the individuals working hours: debugging SW and HW problems root causing and fixing said issue.

As well, person should be able to monitor the lab/data-center for any issues such as power outages, network outages, liquid cooling leaks, etc… Person should have the ability to physically install and replace hardware, debug FW and OS issues especially related to GPUs. Knowledge of Data Center systems that have CPU and GPUs – role requires individual to be technician and engineer.

Key Responsibilities:

• Work issues through a JIRA ticket
• Debug platforms/systems; work ticketing system to ensure priority items are getting attention
• Communicate clearly in tickets to explain the current state of an issue or systems
• Take direction from leaders based on priority needs of the business
• Work with partners, vendors, ODMs, OEMs on issues and ensure clear communication
• Drive continuous improvement within the organization
• Self driven expertise in debugging problems and root causing issues
• Ability to quickly understand and apply specific details to tickets
• Strong communication skills and ability to work well as part of a team
• Proven track record of working in a Data Center on complex systems
• Knowledge in JIRA, scripting, Debug methodologies (BMC, BIOS, GPU)
• Linux skills w/ ability to do run given automated scripts, look at logs, give updates
• Experience working and communicating with OEM partners and vendors
• Proficiency with all standard hardware lab equipment (dediprog, scopes, forklifts, lift tools)

Preferred Experience for Design Reliability Engineer:

• Strong analytical and problem-solving skills.
• Proven ability to lead teams and drive issues to resolution.
• Excellent verbal and written communication skills.