Danish Streaming Support Specialist

Employers from Greece; United States; Remote; USD 56,000 - 89,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Airport Transfer And Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment FR seeks a Danish-speaking Streaming Platform Support Representative to assist Danish users and enhance their streaming experience. You will help with inquiries, troubleshoot issues, and guide users through platform features.

Ideal candidates have Danish and English fluency and experience in customer support within streaming. A proactive, independent work style and CRM familiarity are valued in a fast-paced team environment.

Qualifications

• Fluent in Danish and English, both written and spoken.
• Experience in customer support or technical assistance, preferably in streaming.
• Familiar with streaming tech and UX principles.
• Strong analytical and problem-solving skills.
• Excellent communication with a focus on customer satisfaction.
• Knowledge of CRM or ticketing tools is an advantage.
• A proactive, independent work ethic in a fast-paced setting.

Responsibilities

• Provide top-notch customer support to Danish-speaking users via email, live chat, and phone.
• Troubleshoot account setup, streaming quality, and content availability issues.
• Guide users through platform features and best practices for streaming.
• Document interactions and resolutions accurately in the CRM.
• Collaborate with other departments to share feedback and drive improvements.
• Stay updated on platform developments and streaming industry trends.
• Proactively follow up to ensure concerns are fully resolved.

Skills

Danish language

English language

Customer support

Streaming technology

CRM software

Tools

CRM systems (e.g., Salesforce)

Live chat tools

Ticketing systems

Job description

Patrique Mercier Recruitment FR seeks a Danish-speaking Streaming Platform Support Representative to assist Danish users and enhance their streaming experience. You will help with inquiries, troubleshoot issues, and guide users through platform features.

Ideal candidates have Danish and English fluency and experience in customer support within streaming. A proactive, independent work style and CRM familiarity are valued in a fast-paced team environment.