Danish Platform Support Specialist | Live Chat & Helpdesk

Employers from Greece; United States; Remote; USD 39,000 - 58,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Airport Transfer And Hotel

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment FR is seeking a Danish Speaking Online Platform Support Agent to help Danish-speaking users via email, live chat, and phone. You will troubleshoot issues, educate users, and log interactions in our CRM.

Fluency in Danish and English is required, along with prior customer support experience in online environments. The role includes fully paid training and relocation, health insurance, and a generous salary package.

Qualifications

• Fluent in Danish and English with strong writing and speaking skills.
• Experience in customer support or technical assistance for online environments.
• Understanding of online platforms and their functionalities.
• Strong problem-solving and customer-service mindset.
• Excellent communication and interpersonal skills.
• Experience with CRM tools is advantageous.
• Ability to work independently while managing multiple tasks in a fast-paced setting.

Responsibilities

• Provide high-quality support to Danish-speaking users via email, live chat, and phone, addressing queries and resolving issues with the platform.
• Troubleshoot and resolve technical problems related to user accounts and platform functionalities expediently.
• Educate users on navigating the platform and utilizing its features to enhance their experience.
• Document user interactions and solutions in our CRM system to maintain a record of service quality.
• Collaborate with various teams to identify common user issues and recommend improvements to the platform.
• Stay updated on changes or new features of the platform to provide timely and accurate support.
• Follow up with users to ensure issues are resolved and satisfaction is achieved.

Skills

Danish language

English language

Customer support

Communication skills

Online platform knowledge

Tools

CRM software

Job description

Patrique Mercier Recruitment FR is seeking a Danish Speaking Online Platform Support Agent to help Danish-speaking users via email, live chat, and phone. You will troubleshoot issues, educate users, and log interactions in our CRM.

Fluency in Danish and English is required, along with prior customer support experience in online environments. The role includes fully paid training and relocation, health insurance, and a generous salary package.