Swedish-Speaking Streaming Support Specialist

Employers from Greece; United States; Remote; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Training & Development

Performance Bonus

Two extra salaries

Relocation package

Greek lessons & perks

Job summary

Patrique Mercier Recruitment FR is seeking a Swedish-speaking Customer Support Representative for an Online Streaming Service. You will assist customers in navigating streaming experiences via phone, email, and chat, handling inquiries about subscriptions, content availability, and tech issues.

The role requires fluency in Swedish and English, experience in customer service, and the ability to work flexible hours including evenings and weekends.

Qualifications

• Swedish and English fluency in writing and speaking.
• Experience in customer service, preferably in entertainment or tech.
• Strong communication and problem-solving with a customer-focused mindset.
• Proficient with customer support software and standard office applications.
• Detail-oriented with the ability to manage multiple tasks effectively.

Responsibilities

• Provide exceptional customer support to Swedish-speaking clients regarding their online streaming accounts through phone, email, and chat.
• Assist customers with inquiries about subscription plans, content availability, and technical issues.
• Effectively resolve complaints and provide solutions to enhance the customer experience.
• Document customer interactions accurately and ensure timely follow-up on outstanding issues.
• Collaborate with technical teams to quickly resolve complex problems that customers may encounter.
• Stay informed about the latest trends in streaming and new content releases to provide informed recommendations.
• Gather customer feedback to help improve the service and address areas for enhancement.

Skills

Swedish fluency

English fluency

Customer service experience

Support software

Attention to detail

Tools

CRM software

Office applications

Job description

Patrique Mercier Recruitment FR is seeking a Swedish-speaking Customer Support Representative for an Online Streaming Service. You will assist customers in navigating streaming experiences via phone, email, and chat, handling inquiries about subscriptions, content availability, and tech issues.

The role requires fluency in Swedish and English, experience in customer service, and the ability to work flexible hours including evenings and weekends.