Danish-Speaking Tier 1 Support Specialist

Employers from Greece; United States; Remote; USD 39,000 - 54,000; Full time

Benefits offered by this job

Competitive monthly salary

Monthly performance bonus

Fully paid training

Fully paid relocation package ( Flight

Health Insurance

Private Health Insurance

2 Extra salaries per year

And Much More...

Job summary

Patrique Mercier Recruitment FR is seeking a dedicated Danish Speaking Tier 1 Support Agent to join our team. You will provide initial support to Danish-speaking clients via phone, email, and chat, ensuring a smooth customer experience.

The role requires fluency in Danish and English, with prior customer service experience being advantageous. You will troubleshoot basic issues, document interactions, and help customers understand product features.

Qualifications

• Fluency in Danish and English, with strong verbal and written communication skills.
• Prior experience in customer service or support roles is advantageous.
• Excellent problem-solving skills and a customer-first attitude.
• Capable of thriving in a fast-paced, dynamic environment.

Responsibilities

• Handle incoming customer inquiries from Danish-speaking clients through phone, email, and chat in a professional and friendly manner.
• Troubleshoot basic technical issues, providing effective solutions or escalating issues as necessary.
• Communicate clear and precise information about our products, services, and policies.
• Accurately document all customer interactions and resolutions in the support management system.
• Guide customers in understanding product features and provide useful tips to enhance their usage.
• Collaborate with team members to enhance service quality and overall customer satisfaction.
• Keep abreast of company products, updates, and industry trends to effectively support customers.

Skills

Danish language

English language

Customer service experience

Problem solving

Attention to detail

CRM tools experience

Tools

Ticketing systems

CRM software

Job description

Patrique Mercier Recruitment FR is seeking a dedicated Danish Speaking Tier 1 Support Agent to join our team. You will provide initial support to Danish-speaking clients via phone, email, and chat, ensuring a smooth customer experience.

The role requires fluency in Danish and English, with prior customer service experience being advantageous. You will troubleshoot basic issues, document interactions, and help customers understand product features.