Norwegian-Speaking Streaming Support Specialist

Employers from Greece

United States

Remote

USD 40,000 - 65,000

Full time

3 days ago

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Benefits offered by this job

Competitive salary

Monthly bonus

Fully paid training

Relocation package

Health insurance

Private health insurance

2 extra salaries per year

Job summary

Patrique Mercier Recruitment FR is seeking a Norwegian-speaking Streaming Platform Support Representative to assist users with inquiries via email, live chat, and phone. You will troubleshoot account setup, streaming issues, and content availability while guiding users on platform features.

Ideal candidates have fluency in Norwegian and English, experience in customer support or technical assistance, and strong problem-solving abilities.

Qualifications

Fluency in Norwegian and English (written and spoken).
Experience in customer support or technical assistance, preferably in streaming or entertainment.
Understanding of streaming technologies and user interaction patterns.
Strong analytical and problem-solving abilities.
Excellent communication with focus on customer satisfaction.

Responsibilities

Provide customer support to Norwegian-speaking users via email, live chat, and phone.
Troubleshoot technical issues related to account setup, streaming performance, and content availability.
Guide users on platform features and functionalities to enhance streaming experience.
Document all interactions and resolutions in the CRM system.
Collaborate with cross-functional teams to relay user feedback and suggest improvements.
Stay updated on platform updates and industry trends to provide informed support.
Conduct follow-ups to ensure customer satisfaction.