Remote Danish-Speaking Tech Support Specialist

Employers from Greece

United States

Remote

USD 42,000 - 68,000

Full time

2 days ago

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Benefits offered by this job

Competitive salary

Monthly bonus

Paid training

Relocation package

Health insurance

Private health insurance

Two extra salaries

Job summary

Patrique Mercier Recruitment FR invites applications for a Danish Speaking Remote Support Specialist. You will assist Danish-speaking clients remotely, troubleshoot issues, and document interactions for quality support.

Ideal candidates have Danish and English fluency, a background in customer service or tech support, and a passion for technology. The role emphasizes independent remote work, ongoing learning, and effective collaboration with technical teams.

Qualifications

Fluent Danish and English communication, written and verbal.
Prior experience in customer service or technical support preferred.
Strong analytical and problem-solving abilities.
Customer service focus and excellent interpersonal skills.
Experience with remote support tools and CRM systems is advantageous.
Ability to work independently in a remote environment.
Passion for technology and ongoing professional development.

Responsibilities

Provide high-quality Danish-speaking support via remote channels (phone, email, chat).
Diagnose and troubleshoot a broad range of software, hardware, and app issues.
Guide customers with clear troubleshooting steps and solutions.
Document all interactions accurately in the support system.
Collaborate with technical teams to escalate and resolve complex problems.
Follow up to confirm issue resolution and customer satisfaction.
Keep knowledge up-to-date on products and industry trends.