Danish Speaking Remote Support Specialist -Remote in Greece

Employers from Greece

United States

Remote

USD 42,000 - 68,000

Full time

2 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Competitive salary

Monthly bonus

Paid training

Relocation package

Health insurance

Private health insurance

Two extra salaries

Job summary

Patrique Mercier Recruitment FR invites applications for a Danish Speaking Remote Support Specialist. You will assist Danish-speaking clients remotely, troubleshoot issues, and document interactions for quality support.

Ideal candidates have Danish and English fluency, a background in customer service or tech support, and a passion for technology. The role emphasizes independent remote work, ongoing learning, and effective collaboration with technical teams.

Qualifications

Fluent Danish and English communication, written and verbal.
Prior experience in customer service or technical support preferred.
Strong analytical and problem-solving abilities.
Customer service focus and excellent interpersonal skills.
Experience with remote support tools and CRM systems is advantageous.
Ability to work independently in a remote environment.
Passion for technology and ongoing professional development.

Responsibilities

Provide high-quality Danish-speaking support via remote channels (phone, email, chat).
Diagnose and troubleshoot a broad range of software, hardware, and app issues.
Guide customers with clear troubleshooting steps and solutions.
Document all interactions accurately in the support system.
Collaborate with technical teams to escalate and resolve complex problems.
Follow up to confirm issue resolution and customer satisfaction.
Keep knowledge up-to-date on products and industry trends.

Skills

Danish language

English language

Customer service

Technical support

Troubleshooting

Remote work

Communication skills

Tools

Remote support tools

CRM systems

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is thrilled to offer a position for a Danish Speaking Remote Support Specialist. This role is perfect for individuals who are adept at providing excellent customer service and technical support to Danish-speaking clients. As a remote support specialist, you will play a vital role in enhancing customer satisfaction by resolving inquiries and technical challenges efficiently.

Responsibilities

Deliver top-quality support to Danish-speaking customers through remote communication channels, including phone, email, and chat.
Diagnose and troubleshoot a broad range of technical issues involving software, hardware, and applications.
Offer precise guidance and solutions to customers while walking them through troubleshooting processes.
Document all support interactions accurately, maintaining comprehensive records in the support management system.
Collaborate with technical teams to escal and resolve complex problems effectively.
Ensure follow-up with clients to confirm the resolution of their issues and measure satisfaction with the support received.
Continuously update knowledge on product information and industry trends to provide knowledgeable support.

Requirements

Fluency in Danish and English, with strong communication skills both verbally and in writing.
Prior experience in customer service or technical support is preferred.
Exceptional analytical and problem-solving abilities with effective troubleshooting skills.
A strong focus on customer service and excellent interpersonal skills.
Experience with remote support tools and customer management systems is advantageous.
Ability to work independently while managing multiple tasks in a remote environment.
A passion for technology and a commitment to continued professional development in the tech industry.

Benefits