Danish Speaking Mobile Support Specialist -Remote in Greece

Employers from Greece; United States; Remote; USD 47,000 - 71,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Danish-speaking Mobile Support Specialist to assist Danish-speaking clients with mobile device questions and technical problems, delivering top-notch customer service. The role is remote and requires strong problem-solving skills and a passion for technology.

You will handle inquiries via phone, email, and chat, document resolutions in the CRM, and collaborate with tech teams to improve support processes.

Qualifications

• Proficiency in Danish and English with strong communication skills.
• Experience in mobile support or technical support is desirable.
• Strong diagnostic and troubleshooting skills for mobile devices.
• Excellent customer service abilities with diverse clientele.

Responsibilities

• Provide Danish-speaking mobile support via phone, email, and chat.
• Troubleshoot mobile apps, connectivity, and device setup issues.
• Offer personalized solutions to improve mobile device usage.
• Document interactions and resolutions in the CRM system.
• Collaborate with technical teams to escalate complex issues and improve processes.
• Follow up to ensure complete issue resolution and satisfaction.

Skills

Danish language

English language

Customer service

Troubleshooting

Mobile devices

CRM tools

Tools

CRM software

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is excited to present an opportunity for a Danish Speaking Mobile Support Specialist. This position is perfect for individuals who have a strong passion for mobile technology and a commitment to exceptional customer service. In this role, you will provide assistance to Danish-speaking clients, addressing their mobile device queries and technical problems to ensure a smooth customer experience.

Responsibilities

• Deliver high-quality support to Danish-speaking customers via phone, email, and chat regarding mobile device-related inquiries.
• Troubleshoot and resolve various technical problems related to mobile applications, connectivity, and device setup.
• Help customers enhance their mobile device usage by offering personalized solutions tailored to their needs.
• Accurately document all support interactions and resolutions in the customer relationship management (CRM) system.
• Collaborate with technical teams to extend complex issues and contribute to the continuous improvement of support processes.
• Follow up with customers to ensure complete resolution of their issues and confirm satisfaction with the support provided.
• Stay informed about the latest developments in mobile technology to provide relevant and up-to-date assistance.

Requirements

• Proficiency in Danish and English, with excellent verbal and written communication skills.
• Prior experience in mobile support or technical support is highly desirable.
• Strong diagnostic and troubleshooting skills, particularly with mobile devices.
• Exceptional customer service abilities and effective communication skills with a diverse clientele.
• Familiarity with mobile applications and support tools is an advantage.
• Ability to work independently and efficiently within a remote working environment.
• A genuine interest in technology and a commitment to continuous learning in the mobile industry.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...