Danish Speaking End User Support Specialist -Remote in Greece

Employers from Greece; United States; Remote; USD 39,000 - 61,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

And Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment FR is seeking a Danish Speaking End User Support Specialist to provide excellent support for Danish-speaking clients in a tech-driven environment. You will resolve technical inquiries, guide users on applications, and ensure a superb user experience across channels.

The role emphasizes strong communication in Danish and English, with opportunities for growth, training, and a relocation package for the right candidate.

Qualifications

• Fluency in Danish and English is essential.
• Experience in end user support or customer service is desirable.
• Strong problem-solving skills to address technical challenges.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Provide Danish end-user support via phone, email, and chat.
• Diagnose and troubleshoot software, hardware, and networking issues.
• Offer guidance and training on applications to users.
• Document all interactions and resolutions in the ticketing system.
• Escalate complex problems to technical teams and suggest improvements.
• Follow up with users to confirm resolution and satisfaction.
• Stay updated on new technologies to improve service quality.

Skills

Danish language

English language

Customer service

Problem solving

Tools

Ticketing systems

Remote support tools

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is delighted to present an exciting opportunity for a Danish Speaking End User Support Specialist. This position is tailored for energetic individuals who are keen to provide excellent support in a tech-savvy environment. As a Danish Speaking End User Support Specialist, you will be responsible for assisting Danish-speaking clients by resolving their technical inquiries and delivering a superb user experience.

Responsibilities

• Provide exceptional support to end users in Danish via various communication channels, including phone, email, and chat.
• Diagnose and troubleshoot technical issues related to software, hardware, and networking.
• Offer guidance and training to users on how to utilize different applications effectively.
• Document all support interactions and resolutions in the ticketing system for accurate record maintenance.
• Collaborate with technical teams for the escalation of complex problems and suggest improvements to support processes.
• Conduct follow-up communication with users to confirm their issues are resolved and they are satisfied with the support received.
• Stay updated on new technology developments and changes to improve service quality.

Requirements

• Fluency in Danish and English is essential, with excellent communication skills in both writing and speaking.
• Previous experience in end user support or a customer service-oriented role is highly desirable.
• Strong problem-solving skills and the ability to effectively address technical challenges.
• Excellent customer service mindset and a passion for helping others.
• Familiarity with support ticketing systems and remote support tools is a plus.
• Able to juggle multiple priorities and work independently in a fast-paced environment.
• A genuine interest in technology and a commitment to continuous learning.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...