Danish Speaking Gaming Experience Specialist -Remote in Greece

Employers from Greece; United States; À distance; USD 33 000 - 60 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Monthly performance bonus

Fully paid training

Relocation package (flight, transfer,

Health insurance

Private health insurance

2 extra salaries per year

Many more benefits

Résumé du poste

Patrique Mercier Recruitment By Nellie is seeking a Danish-speaking Gaming Experience Specialist to empower our Danish-speaking players with top-tier support and enhanced gaming experiences.

You will engage players across live chat, email, and phone, capture insights in our CRM, and collaborate with the development team to drive improvements based on feedback.

Qualifications

• Fluent in Danish and English with strong communication skills.
• Experience in customer service, preferably in gaming.
• Interest in gaming and understanding gamer preferences and trends.

Responsabilités

• Deliver exceptional customer support to Danish-speaking gamers via live chat, email, and phone.
• Record interactions in CRM and collect feedback to improve platforms.
• Analyze player feedback trends to propose product improvements and insights.
• Collaborate with development teams to advocate for player needs and improvements.
• Stay informed on gaming trends to maintain meaningful conversations with players.
• Contribute to team meetings with ideas and insights.

Connaissances

Danish fluency

English fluency

Customer service experience

Gaming industry knowledge

Outils

CRM tools

Description du poste

at Patrique Mercier Recruitment By Nellie

Join Patrique Mercier Recruitment FR as we seek a Danish Speaking Gaming Experience Specialist to enrich our team! In this pivotal role, you will empower our Danish-speaking players by providing top-notch support and enhancing their gaming experiences. As a key point of contact, your expertise in customer service will help create enjoyable and seamless interactions for our players.

Responsibilities

• Deliver exceptional customer support to Danish-speaking gamers, effectively addressing inquiries and resolving any concerns they may have.
• Engage with players through multiple communication channels, including live chat, email, and phone, ensuring high-quality service at all times.
• Record player interactions in our CRM system, gathering valuable feedback to help improve our gaming platforms.
• Analyze trends in player feedback and gaming interactions to provide insights into product enhancements and player satisfaction.
• Work collaboratively with the development team to advocate for player needs and suggest improvements based on feedback.
• Stay informed on gaming trends and industry news to maintain meaningful conversations with players.
• Contribute to a collaborative team environment by sharing ideas and insights during team meetings.

Requirements

• Fluency in Danish and English, with strong communication skills both verbally and in writing.
• Experience in customer service, particularly within the gaming industry, is highly desirable.
• A passion for gaming and a solid understanding of gamer preferences and market trends.
• Exceptional problem-solving abilities and a knack for addressing player needs effectively.
• Familiarity with CRM tools and customer support applications.
• Attention to detail and strong organizational skills to manage multiple inquiries efficiently.
• A proactive and positive attitude, committed to enhancing customer experiences in the gaming community.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...