Danish Speaking In-Game Support Analyst -Remote in Greece

Employers from Greece

United States

Remote

USD 47,000 - 62,000

Full time

2 days ago

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Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Danish Speaking In-Game Support Analyst to join our gaming-focused team in the United States. You will assist Danish-speaking players via in-game chat, email, and community platforms, delivering real-time support and ensuring a positive experience.

The role requires fluent Danish and English, strong problem-solving skills, and a passion for gaming. You will troubleshoot technical issues, document cases in the ticketing system, share game

Qualifications

Fluency in Danish and English (written and spoken).
Experience in customer support, preferably in gaming.
Strong troubleshooting and analytical abilities.
Passion for gaming and understanding of game mechanics.
Willingness to work evenings and weekends.
Experience with support tools and ticketing systems.
Positive attitude and empathy.

Responsibilities

Deliver real-time assistance to Danish-speaking players through in-game chat, email, and community platforms.
Identify and troubleshoot in-game issues and account problems.
Document and follow up on player issues in the ticketing system.
Explain game mechanics, features, and updates clearly to players.
Relay player feedback to development and highlight recurring concerns.
Stay current with game updates, features, and industry trends.
Contribute to improving support processes to boost player satisfaction.

Skills

Danish fluency

English fluency

Customer support

Troubleshooting

Gaming experience

Flexible hours

Ticketing tools

Tools

Ticketing systems

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is pleased to announce an opportunity for a Danish Speaking In-Game Support Analyst. This role is perfect for individuals who are passionate about gaming and dedicated to providing high-quality customer support. As an In-Game Support Analyst, you will assist Danish-speaking players by addressing their inquiries and ensuring they have the best gaming experience possible.

Responsibilities

Deliver real-time assistance to Danish-speaking players through in-game chat, email, and community platforms.
Identify and troubleshoot various in-game issues, helping players resolve technical problems related to gameplay and accounts.
Document and follow up on player issues within the support ticketing system to ensure effective resolution.
Communicate with players to explain game mechanics, features, and updates clearly and effectively.
Work collaboratively with the development team to relay player feedback and highlight recurring concerns.
Stay current with the latest game updates, features, and industry trends to provide knowledgeable support.
Contribute to the continuous improvement of support processes to enhance overall player satisfaction.

Requirements

Fluency in Danish and English, with excellent verbal and written communication skills.
Previous experience in customer support, particularly in the gaming industry, is highly regarded.
Strong troubleshooting and analytical skills to assist players with various technical challenges.
A passion for gaming and a solid understanding of game mechanics and community dynamics.
Willingness to work flexible hours, including evenings and weekends, to cater to player needs.
Experience with customer support tools and ticketing systems is advantageous.
A positive attitude, empathy, and a commitment to providing outstanding player support.

Benefits