Danish Speaking Customer Support for Banking -Remote in Greece

Employers from Greece; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year Fully Paid

Fully Paid Relocation Package ( flight

Free Greek Lessons

Discounts and other perks

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Danish-speaking Customer Support Representative for the Banking sector in the United States. You will assist Danish-speaking clients via phone, email, and chat, handling inquiries and delivering outstanding service.

The ideal candidate is fluent in Danish and English, has customer service experience, strong communication skills, and proficiency with CRM systems and MS Office. Flexibility to work evenings and weekends when needed is required.

Qualifications

• Fluent in Danish and English (written and spoken).
• Previous customer service experience, preferably in banking/financial services.
• Strong interpersonal skills and professionalism in challenging situations.
• Detail-oriented with good organization.

Responsibilities

• Offer high-quality customer support to Danish-speaking clients regarding banking products and services via phone, email, and chat.
• Assist customers with account inquiries, transaction issues, and product-related questions.
• Handle customer complaints to ensure satisfactory resolutions.
• Maintain accurate records of customer interactions and manage follow-ups.
• Collaborate with the banking operations team to ensure efficient service delivery and timely resolution of complex issues.
• Educate clients on banking procedures, policies, and new services.
• Collect and analyze customer feedback to improve service.

Skills

Danish language

English language

Customer service

Interpersonal skills

Attention to detail

CRM systems

Microsoft Office

Problem solving

Flexibility

Tools

CRM

MS Office

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is dedicated to connecting skilled professionals with rewarding career opportunities. We are currently looking for a Danish Speaking Customer Support Representative for the Banking sector. This position is an excellent fit for individuals who are committed to providing outstanding service in the financial industry and have a passion for helping clients navigate their banking needs.

Responsibilities

• Offer high-quality customer support to Danish-speaking clients regarding banking products and services through phone, email, and chat.
• Assist customers with account inquiries, transaction issues, and product-related questions.
• Effectively handle customer complaints and concerns to ensure satisfactory resolutions.
• Maintain accurate records of customer interactions and manage follow-ups appropriately.
• Collaborate with the banking operations team to ensure efficient service delivery and timely resolution of complex issues.
• Educate clients on banking procedures, policies, and new services.
• Collect and analyze customer feedback to contribute to service improvement efforts.

Requirements

• Fluency in Danish and English, both written and spoken.
• Previous experience in customer service, preferably in the banking or financial services sector.
• Strong interpersonal skills and the ability to handle challenging situations with professionalism.
• Detail-oriented with strong organizational abilities.
• Proficient in using CRM systems and Microsoft Office applications.
• Proactive approach to problem-solving with an emphasis on customer satisfaction.
• Willingness to work flexible hours, including evenings and weekends when necessary.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks